Privacy policy

Privacy Policy – NUVRA

Last updated: October 15, 2025

This Privacy Policy explains how NUVRA ("we", "us", "our") collects, uses, and shares your personal information when you visit our website, use our services, or make a purchase from https://nuvra.com (the “Site”), or otherwise interact with us (collectively, the “Services”).

By "you" or "your," we mean any person using our Services — whether as a customer, site visitor, or other user whose data we collect under this policy.

Updates to This Policy

We may update this policy from time to time to reflect changes in our business, legal obligations, or data practices. When we do, we will post the updated version on this page and update the date above.
By continuing to use our Services after these changes, you agree to the updated policy.

1. How We Collect and Use Personal Information

We collect personal data to provide and improve our services, including:

✅ Processing and shipping orders
✅ Providing customer support
✅ Improving user experience
✅ Complying with legal obligations (GDPR and applicable data protection laws)
✅ Preventing fraud and ensuring security

2. What Personal Data We Collect

Information you provide directly

• Contact details: Name, email, phone number, shipping address
• Order details: Billing/shipping information, order history
• Account data: Username, password, security credentials
• Customer support interactions: Emails, chat records, or messages with our team

Information collected automatically

• Device/browser data
• IP address and approximate location
• Site usage: pages visited, time on site, interactions, and click behavior

Information from third parties

• Payment processors (e.g. PayPal, Stripe, Shop Pay)
• Shipping partners (e.g. DHL, UPS, FedEx)
• Analytics and marketing platforms (e.g. Google Analytics, Meta Ads)

3. How We Use Your Data

To fulfill orders
✔ Process payments and ship products
✔ Send confirmations and updates
✔ Manage account preferences
✔ Handle returns and refunds

For marketing (with consent)
We may send promotional emails, SMS messages, or personalized ads. You may opt out at any time using the unsubscribe link or by contacting us directly.

For safety and fraud prevention
✅ Monitor suspicious activity
✅ Encrypt and secure your data with industry standards
✅ Prevent unauthorized access or misuse of accounts

4. Cookies and Tracking

NUVRA uses cookies and similar technologies to:
✔ Remember your preferences
✔ Improve shopping experience
✔ Analyze website traffic
✔ Display relevant ads

You may disable cookies in your browser settings, though this may affect site performance.
See Shopify’s cookie policy for details.

5. How We Share Your Data

We only share your data with trusted third parties essential to operating our business:

We do not sell personal data.
Anonymized or aggregated data may be used for internal analysis and performance statistics.

6. Third-Party Sites

Our Site may link to external websites. We are not responsible for their privacy practices or content. Always review their policies before sharing data.

7. Data Security & Retention

We use industry-standard safeguards to protect your data:

✔ Encrypted payments and secure SSL servers
✔ Multi-factor authentication where applicable
✔ Regular audits and security reviews

We retain personal data only as long as needed to:

• Complete orders and provide services
• Comply with legal and regulatory requirements (e.g. GDPR)
• Prevent fraud and abuse

After the retention period, data is securely deleted or anonymized.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

✔ Access and review your data
✔ Correct or update inaccurate data
✔ Request deletion ("right to be forgotten")
✔ Opt out of marketing communications
✔ Request data portability in a structured format

To exercise your rights, email us at support@nuvra.com. We will respond within the timeframe required by GDPR (30 days).

9. Children’s Privacy

Our Services are not intended for children under 16 years old.
If you believe a minor has submitted personal information to us, please contact us immediately and we will remove it from our records.

10. International Data Transfers

NUVRA operates globally. Your data may be processed in countries outside your own.

For users in the European Economic Area (EEA) and UK, we ensure appropriate safeguards such as:
✔ Standard Contractual Clauses (SCCs)
✔ Compliance with GDPR and UK Data Protection Act

11. Contact Us

For questions, requests, or privacy concerns:

📧 Email: support@nuvra.com
📍 Address: NUVRA LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
🏢 Legal Entity: NUVRA LTD
🕘 Support hours: Monday–Friday, 9:00 a.m. – 6:00 p.m. (CET – Central European Time)